17. The Office Staff Is Rude And Unprofessional
Do you have a hard time reaching the receptionist to schedule an appointment? Do you feel that he or she is rude or condescending to you over the phone? If your first point of contact with the doctor is unpleasant, then odds are, your doctor isn’t too concerned about how comfortable you feel during your visit.
Having a professional office staff should be a priority for any self-respecting physician. The receptionist needs to either take your call or immediately return it and be prepared to either schedule you in or get you on the phone with the doctor. If that isn’t the case with your doctor’s office, you may need to find a new doctor whose philosophy is geared towards the patient’s comfort and satisfaction.