15. They work with the public on what the public doesn’t like
Dental hygienists are constantly working with the public which can be hard. To add to this struggle, people generally do not like having dental work done. Dental hygienists have to work hard to change their perceptions. Some patients may even take their fear out on the hygienist because they feel vulnerable and anxious.
Patients can be difficult in many different ways. Some are resistant to care, and others may be combative or insulting because they are in pain. Patients may even try manipulating by using guilt or threats. They may want an inappropriate procedure or a drug they don’t need. When patients are belligerent, engaging in conflict is a bad idea.
Dental hygienists have to learn how to navigate objections and negative situations. Many people do not want to be told what to do. The dental hygienist has to learn how to speak to patients in a way that makes them realize the benefits of good oral care. They may ask their patients to consider or evaluate suggestions rather than saying they must or should do something. They may ask questions related to any objections, leading patients forward slowly to make their own conclusions.
Dealing with difficult patients is part of the job. It can be challenging, but it also brings out the creativity in finding ways to help these difficult patients and make a positive impact on their lives. These patients need extra help to keep their visits successful and prevent jeopardizing all the work spent to help other patients have positive experiences. Sometimes the appointments for difficult patients can be scheduled for specific times that may be slower or will minimize exposure to other patients. A calm, reassuring tone will often alleviate tense situations.