8. The biggest key when complaining about a hotel room is to remain calm.
Remaining calm is the most significant key factor in complaining about your hotel room, which isn’t always easy. For example, you walk into a hotel room and expect it to be clean. Then, you start to notice the dirt around the bathroom floor, specifically around the toilet and shower floor. You then detect a smell in your hotel room, fingerprints all over the door handle, and even an old filter in the coffee pot.
You are irritated, maybe even angry, by the time you reach the front desk to complain about your room. It’s easy to complain in an escalated voice or exhibit your frustration in other ways. However, you want to remain as calm as possible so you can. It might mean that you call a friend and discuss the issue to see if you’re simply overtired or you have reason to complain. You also want to take a few deep breaths before consulting the situation with the front desk.
7. It’s important to remember these key factors when you want to complain at a hotel.
Some several key factors and tips will help you effectively complain when it comes to a dirty hotel. The first key is to remain as mindful as possible regarding your words, actions, and nonverbal communication. For instance, you want to be kind, patient, flexible, and persistent. No matter what the person tells you about what they can or cannot do, make sure that you remain calm. This doesn’t mean that you can’t feel irritated or angry. It simply means that you need to keep your voice calm when discussing the situation.
Don’t just identify a problem but also identify a solution. For instance, maybe you decide that you will stay in the hotel, but you request a different room. Another solution is to request either a discount or a total refund. You want to find the person in power when complaining. However, don’t complain over the phone or in a letter. Instead, do so in person while you are at the hotel. If you find that no one can fix your problem, take notes about the issues and any communication with staff and bring it all home with you so you can further investigate by contacting the corporate office.
6. Follow these tips when you complain about your hotel room.
It’s not always easy to complain about your hotel room. In fact, many people struggle with speaking out, especially when it comes to people in certain positions or strangers. Then, some people struggle with anxiety and stress about the need to complain about their hotel room. It often causes many people to drop the complaint because their anxiety is too overwhelming for them. If this sounds like you, don’t worry because we have your back. All you need to do is follow the tips below to help you successfully complain about a dirty hotel.
First, you need to contact someone to tell them about your complaints immediately. This person might be the front desk employee or even a number to the manager you find in the hotel room or online. No matter who it is, make sure that you are clear about the dirty issues that you see. Second, be as helpful to their questions and respectful to them as you can. Yes, it is frustrating to walk into a dirty hotel room, but people will be more willing to listen and help you if they feel like you’re respecting them. Furthermore, they are more likely to respond respectfully in return.
5. These are a few more helpful tips for you when you need to take the step to complain about your hotel room.
If you speak to the front desk person, which should always be your option, you want to request two things immediately. You need to ask for a new room. It might be that the main hasn’t gotten to your room yet, or they are short-staffed. Also, you need to request to speak to the manager about the room and make sure that you stick to the facts. Of course, you aren’t the happiest person because of the room, but they more than likely understand your emotions through nonverbal communication, such as facial expressions and voice tone.
Another tip is to be up-front about how you want the problem addressed. For example, do you want them to clean it more thoroughly, or is there something else you feel is best? Make sure that you are giving the front desk clerk an acceptable solution. It’s also vital to document the conversation you have, such as writing down their name, time, date, address, and what was discussed. Finally, always follow up with a phone call or letter to the hotel or corporate office. If they were helpful, make sure that you thank them for their support in the matter.
4. It’s crucial to take time and write a hotel complaint letter when you come across a dirty hotel room, and these steps can help you get started.
Complaining is not always easy. In fact, some people struggle with it, especially when they need to go to managers or other people higher up on the chain to complain about a situation. While you can go to the front desk employee to complain, which is usually the first step you want to take, you also want to file a formal complaint letter, especially if you have already been in this situation and did nothing. First, you want to build up your case by taking proof of the dirty hotel.
If you can’t take pictures because it’s in the past, that’s okay. Continue to the next step, which is to start a formal letter by including your name, address, email, and phone number in the letter heading. You also want to add the date and the name of the hotel where you stayed. Take the time to look up the hotel’s contact information, especially if it is a national chain. You don’t want to send a letter to the Super 8 chain without the exact hotel address as the management won’t know where to begin their investigation.
3. You want to be professional and pleasant as you write your complaint letter to the hotel.
After you write the hotel contact information, you want to move on to the professional greeting. It is more than a “hi.” You want to either directly address the person you are writing the letter to or simply say “To While It May Concern.” Next, you will focus on the body of the letter. Again, no matter what experience you had, you want to keep the letter professional. Therefore, simply include all the information, such as hotel room number, dates, and any names you know, along with your detailed experience.
You want to give the person reading the letter a clear picture of what happened during your stay at the hotel and why you are writing this letter. You can request any reimbursement for the experience in the last paragraph of the letter. Be as specific as possible when requesting money by describing what and why you are asking for a reimbursement. End your letter by giving your contact information so the management of the hotel can contact you if necessary. Make sure to include that you are happy to converse with them about the situation and that you will report the incident to the Better Business Bureau.
2. If you find a dirty hotel room, you can start with these few steps to set the hotel investigation in motion.
It’s upsetting to walk into a dirty hotel room, especially when you had the belief that it was clean. Whether you have found yourself in this situation before or are currently in it, you can take specific steps to have the hotel room investigated for its sanitary practices. These are also critical steps for you to remember just in case you ever find yourself in this situation. First, you want to take pictures and be as detailed as you can. For example, if you see bugs crawling around the room, take photos or videos of them.
Don’t just take a couple of pictures, either. You want to take multiple close-up shots. You also need to report the conditions of the room to the hotel manager as soon as possible. It could be a situation where a housekeeper isn’t cleaning properly. Furthermore, the manager should move you into a different room and give you a discount. Also, if you notice blood or anything illegal, it is essential to notify the authorities immediately. Other numbers to contact are the Better Business Bureau and the health department. These two should be reached whether or not you get the police.
1. The final step to take when finding a dirty hotel room is to notify any social media outlets you have access to.
Most people have a social media site, whether it is Instagram, Facebook, or Twitter. You want to make sure that you create a post about the conditions of the hotel room. However, you also need to ensure that you don’t lead yourself into a lawsuit. All you need to do is simply verify your experience by discussing exactly what happened – including if the manager gave you a discount or switched your room. Even though you might not feel that the hotel treated you fairly, you want to treat the situation fairly.
You can also contact the local media, such as newspapers, and notify them of the situation. If you need to, encourage them to conduct their own investigation as they will reach out to as many people as possible and maybe even find other guests who had similar experiences. If the hotel is a national chain, you can also email national news. Of course, if you have a travel blog or website, take the time to write a detailed and precise post about your experience and encourage your followers to share.