4. It’s crucial to take time and write a hotel complaint letter when you come across a dirty hotel room, and these steps can help you get started.
Complaining is not always easy. In fact, some people struggle with it, especially when they need to go to managers or other people higher up on the chain to complain about a situation. While you can go to the front desk employee to complain, which is usually the first step you want to take, you also want to file a formal complaint letter, especially if you have already been in this situation and did nothing. First, you want to build up your case by taking proof of the dirty hotel.
If you can’t take pictures because it’s in the past, that’s okay. Continue to the next step, which is to start a formal letter by including your name, address, email, and phone number in the letter heading. You also want to add the date and the name of the hotel where you stayed. Take the time to look up the hotel’s contact information, especially if it is a national chain. You don’t want to send a letter to the Super 8 chain without the exact hotel address as the management won’t know where to begin their investigation.
3. You want to be professional and pleasant as you write your complaint letter to the hotel.
After you write the hotel contact information, you want to move on to the professional greeting. It is more than a “hi.” You want to either directly address the person you are writing the letter to or simply say “To While It May Concern.” Next, you will focus on the body of the letter. Again, no matter what experience you had, you want to keep the letter professional. Therefore, simply include all the information, such as hotel room number, dates, and any names you know, along with your detailed experience.
You want to give the person reading the letter a clear picture of what happened during your stay at the hotel and why you are writing this letter. You can request any reimbursement for the experience in the last paragraph of the letter. Be as specific as possible when requesting money by describing what and why you are asking for a reimbursement. End your letter by giving your contact information so the management of the hotel can contact you if necessary. Make sure to include that you are happy to converse with them about the situation and that you will report the incident to the Better Business Bureau.
2. If you find a dirty hotel room, you can start with these few steps to set the hotel investigation in motion.
It’s upsetting to walk into a dirty hotel room, especially when you had the belief that it was clean. Whether you have found yourself in this situation before or are currently in it, you can take specific steps to have the hotel room investigated for its sanitary practices. These are also critical steps for you to remember just in case you ever find yourself in this situation. First, you want to take pictures and be as detailed as you can. For example, if you see bugs crawling around the room, take photos or videos of them.
Don’t just take a couple of pictures, either. You want to take multiple close-up shots. You also need to report the conditions of the room to the hotel manager as soon as possible. It could be a situation where a housekeeper isn’t cleaning properly. Furthermore, the manager should move you into a different room and give you a discount. Also, if you notice blood or anything illegal, it is essential to notify the authorities immediately. Other numbers to contact are the Better Business Bureau and the health department. These two should be reached whether or not you get the police.
1. The final step to take when finding a dirty hotel room is to notify any social media outlets you have access to.
Most people have a social media site, whether it is Instagram, Facebook, or Twitter. You want to make sure that you create a post about the conditions of the hotel room. However, you also need to ensure that you don’t lead yourself into a lawsuit. All you need to do is simply verify your experience by discussing exactly what happened – including if the manager gave you a discount or switched your room. Even though you might not feel that the hotel treated you fairly, you want to treat the situation fairly.
You can also contact the local media, such as newspapers, and notify them of the situation. If you need to, encourage them to conduct their own investigation as they will reach out to as many people as possible and maybe even find other guests who had similar experiences. If the hotel is a national chain, you can also email national news. Of course, if you have a travel blog or website, take the time to write a detailed and precise post about your experience and encourage your followers to share.